Before the dispatch/delivery of the product. For goods available in stocks , If your order is not dispatched within 10 business days after the promised shipping date, Money-back Assurance guarantees refund of the money you have paid for the product and gives you full flexibility to cancel your order till the time product is dispatched – No questions asked. What does Money-back Assurance cover? - You have paid for the product but didn't receive it.
- You have received a damaged/defective product or a product that does not comply with the specifications as per your original order.
- You have received a product with which you're not satisfied because of quality , manufacturing defect etc.
How to Contact us? Please use any of the following ways: Call us in working hours at 0120-4215005 / 01232-260010,260011,260013 / Mob :- 09310405391 How do you receive your refund through Money-back Assurance? Money-back Assurance assures refund of payment through bank transfer by M/s Scorpia India Medicare Pvt. Ltd. . The Mode of payment may vary depending on the mode of payment used at the time of placing the order. Money-back Assurance Coverage Details * products refers to all products sold on our website www.secaindiastore.com . The refund is subject to refund policy specified on specific products as mentioned on the web portal www.secaindiastore.com . Only those products shall be processed for refund which are received undamaged as per return policy. Exchange Conditions Exchange/Alternate Product Conditions: In case you are not fully satisfied about the quality or performance of a product, SECAINDIASTORE ( Scorpia India Medicare Pvt. Ltd.) will gladly help in the exchange of the product for another size, subject to fulfilment of following conditions:- - Product(s) need to be unused, unaltered, unsoiled, original condition with their original tags including but not limited product bar code, price tag etc; and packaging intact. Also the request should be logged within 7 days of receipt of the goods. After 7 days no request shall be accepted.
Exchange/Alternate Product is not given for the following: - In the interests of hygiene, SCORPIAMEDIMART ( Scorpia India Medicare Pvt. Ltd.) may refuse returns where it's obvious that the item has been used or soiled
- Products that are sold as sets/combos cannot be exchanged as individual items
- In case the size requested is out of stock, Money-back Assurance will issue SCORPIAMEDIMART ( Scorpia India Medicare Pvt. Ltd.) cash of the same amount, using which you can order any other product from SCORPIAMEDIMART ( Scorpia India Medicare Pvt. Ltd.) .
- Please note that cancellation of a product is subject to approval by SCORPIAMEDIMART ( Scorpia India Medicare Pvt. Ltd.) .
- For return/replacement of goods it shall be responsibility to send/Courier the products to M/s Scorpia India Medicare Pvt. Ltd., on “To Pay” Basis ( The freight charges shall be borne by Scorpia India Medicare Pvt. Ltd.) . ON receipt and inspection of goods the refund/replacement shall be decided as per condition of received goods. Refund /Replacement shall be done with in 15 days from the day of receiving of the defective.
- Warranty on applicable products shall be as per norm of SECAINDIASTORE ( Scorpia India Medicare Pvt. Ltd.) .
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